Terms & Conditions

Appointments and General Guidelines

  • Glasshouse Rejuvenation will not be held liable for any loss, damage or injury, of whatsoever nature, caused to any person or their property, unless should the loss, damage or injury have regard to any circumstances within our reasonable control. This will include loss or damage caused as a result of fire or theft, or any economic loss pertaining to the harm/damage caused.
  • Please keep your valuables close to you or on you during all times. Glasshouse Rejuvenation will not take responsibility for any loss or theft thereof if you leave your possessions unattended.
  • At Glasshouse Rejuvenation courtesy and respect is expected from all parties, and it therefore reserves the right to refuse a customer treatment if necessary.
  • Right of admission is reserved by discretion of management. We have the right to ask you to leave if you behave inappropriately or if you create any disturbance or any issues with our staff or other clients within the salon.
  • No drug use will be permitted on our premises and you will be asked to leave immediately.
  • The alcohol we offer to our clients is complimentary and should not be abused. No alcohol will be allowed to be taken off our premises.
  • Booking appointments in advance is recommended. This can be done via email, phone, WhatsApp or via our online booking portal.
  • Please ensure you don’t disturb others having treatments and switch your mobile phone off within the clinic. Also, so you can relax during your treatment.
  • For male clients having facial treatments, it is advised that you shave the day / night before your appointment to reduce the chance of any skin sensitivity.
  • For those clients having body bronzers, please be aware that you will need to wear loose dark clothing to your treatment and to bring some sandals or open shoes with for afterwards. It is important to note that your tan will look best and last longer if you have a body scrub prior to having your tan. You will not be able to shower, swim, exercise or sweat for at least 6 hours post your tan to ensure the best results. Any queries regarding your tan must be brought to our attention within a maximum of 24 hours of having the tan so that we can try to recommend any advice regarding the results you may have had, after that it is very difficult to be able to rectify any possible queries.
  • For those clients wanting to shower before your treatment, you will need to be at Glasshouse before your scheduled treatment time to do this, otherwise it cuts into your treatment time and you may not get the full treatment done in the scheduled time allocated.
  • For those clients having any aesthetic services performed by our doctor or Thermavein treatments, these services will be charged separately and invoiced by our doctor or Thermavein technician. These services will need to be settled after treatment directly with our doctor or Thermavein technician.
  • Parking is available underneath the Silo District. Glasshouse does not have validated parking spaces available for clients. Clients will have to pay for their parking at the pay points located on the parking floor levels, next to the lifts.

Comments, Suggestions and Complaints

  • Glasshouse Rejuvenation endeavours to ensure that the highest standard of service is given. This includes strictly ensuring that our staff adheres to all precautions. We are open to receive any legitimate / honest comments or complaints from our client’s subject to the following:
    • All clients are requested to complete and sign the detailed client record card in compliance. This assists Glasshouse Rejuvenation in providing a tailored service to you. Please advise us should there be any changes to the details provided. Data is confidential and will not be passed onto any 3rd party.
    • Clients must disclose all known allergies as well as medical / health information to Glasshouse Rejuvenation when booking or at the consultation with your therapist. This is for us to evaluate your skincare needs. Also to please inform us of any medication, oral or topical, you may currently be on, or have recently stopped when booking for your treatment. Things like Roaccutane etc can be contraindicated to having any treatments at Glasshouse. You must please notify us of any changes in your medical condition or medication before each treatment. We do cover these questions within our consultations but if there is anything we should know it would help us immensely in order to provide the best possible treatment and service to you.
    • The client accepts that Glasshouse Rejuvenation cannot be held liable for any loss, injury, or death or otherwise incurred damages due to the client’s failure to disclose the aforesaid information.
    • During / after each appointment the therapist will recommend and advise any aftercare which should be noted post treatment. If you have any queries or need further advice the therapist / stylist will be happy to assist.
  • Reasonable requests to alter the treatment will be dealt with immediately or changes noted for future treatments.
  • Glasshouse kindly requests, out of mutual respect, that all clients be punctual for their treatments, as we work by appointment only. Should our therapist / stylist’s diaries be fully booked, we may not be in a position to accommodate late arrivals, and may have to reschedule your appointment or else your treatment time will have to be adjusted accordingly, with the full treatment cost that was booked being payable.
  • The client shall immediately submit to us and bring to the attention of Glasshouse Rejuvenation any product that has been found to be harmful or defective. This must be done within 7 days from date of purchase. Any product defects or skin reactions post this time will not guarantee replacement of product or full refund of the product, within reasonable control thereof.
  • All warnings / instructions of products recommended by Glasshouse Rejuvenation must be strictly adhered to by the client.
  • All treatment and product costs are payable in full on the day. If you have a treatment and payment is not made immediately thereafter, Glasshouse reserves the right to take legal action against you, unless prior arrangement for payment is made with management.
  • If you are dissatisfied with any aspect of your treatment then preferably please let us know before leaving the salon. If there is anything else you find you are not 100% happy with about any aspect of your service at Glasshouse Rejuvenation post treatment, please let us know within 48 hours so that we can try and rectify or make suggestions regarding your appointment. Any comments, suggestions or complaints can be emailed directly to carol@glasshouserejuvenation.com or you can ask to speak to Carol directly on 021 419 9599. We value your feedback, positive or negative, as this is the only way we can help to improve and maintain our service to you and other clients.

Gift Vouchers

  • Gift Vouchers are available from reception and can be redeemed against most of our services and products.
  • Please note that gift vouchers are non-refundable nor transferable.
  • Gift vouchers are valid for a period of 3 years from the date of purchase, unless otherwise arranged by management.
  • We also have E-Gift Vouchers which are perfect if you cannot pop in to see us. These can be purchased via https://glasshouse.chidesk.com/Members/Login
  • You can pay via PayFast for E-Gift Vouchers.
  • Gift Voucher cards or E-Gift Vouchers will not be able to be redeemed for any aesthetic services performed by our doctor or Thermavein treatments. These services are charged separately and invoiced in full by our doctor or Thermavein technician. These services will need to be settled after treatment directly with our doctor or Thermavein technician.

Bookings, Cancellation Policy and Discounts

  • For treatments of 2 hours or longer, packages or group bookings, a non-refundable 50% deposit will be required in advance to secure your appointment.
  • A 100% cancellation fee (of the full treatment cost) will be charged for all appointments not cancelled at least 4 hours in advance.
  • If you are a No Show for your appointment, then the full amount of your treatment will be charged to your account and it will be payable at your next appointment.
  • Late arrivals will result in a reduction of the treatment time whilst the full treatment cost will apply.
  • Please consult our pricelist prior to scheduling a booking as our prices are subject to change with reasonable notice.
  • We currently do not accept American Express or Diners Club Cards, ONLY Visa, Mastercard, SnapScan, EFT  and cash payments.
  • The current prices are valid from 1 November 2023 to 30 April 2024.
  • Discounts can not be redeemed against complimentary, already discounted treatments, packages or specials, as these treatments are already discounted. Only one discount applies.
  • Specials are only valid for the time period that is stated, unless otherwise arranged by management.

Loyalty Points

  • Loyalty Points can be earned only from treatments you have at Glasshouse. Loyalty Points cannot be earned from retail purchases. These Loyalty Points will be logged under your name through our software program.
  • The allocated points will be able to be redeemed at any point towards treatments at Glasshouse Rejuvenation.
  • Loyalty Points cannot be transferred to another person.
  • Loyalty Points cannot be redeemed for cash, against products, gift voucher purchases, complimentary or already discounted treatments, specials or packages, as these treatments are already discounted.
  • Loyalty Points will not apply nor can they be redeemed against any aesthetic services performed by our doctor or Thermavein treatments.
  • Loyalty Points will expire after 1 year, if you haven’t redeemed them or come into Glasshouse in that time.